Endo-ERN CPMS Newsletter - October 2025

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You’ve probably heard of the Clinical Patient Management System (CPMS) is now upgraded to CPMS 2.0 and that there is a CPMS 2.0 app. Maybe you haven’t yet taken the step to start using it. With a cleaner interface, faster performance, and easier navigation, the new version makes joining discussions with experts across Europe simpler than ever.

In this newsletter, you’ll find an article from Greta Ginski, CPMS Helpdesk Manager. sharing what it’s like to support users every day, from answering questions about logging in and setting up accounts to troubleshooting techncial issues. Her experience gives a unique look at the most frequent hurdles new users face – and how simple the solutions can be.

Alongside Greta’s perspective, we’re also featuring a short video from a clinician sharing their real-world experience of CPMS 2.0. If you’ve been curious but never acted, now is the perfect moment to register and see how CPMS is a useful tool for secure virtual consultations.

Enjoy the read!

Endo-ERN team

UPDATE NEWSLETTER PREFERENCES

IN ACTION: CPMS testimonial

In this quick video, Alessia Dolci shares her positive experience using CPMS 2.0 to discuss the clinical management of a complex patient. Seeing it in action can give you a clear idea of how easy and effective CPMS 2.0 is—watch it here.

TESTIMONIAL

ASK: Support from the CPMS Helpdesk

The CPMS Helpdesk is a resource to support all CPMS users with any technical issues that they have using the CPMS 2.0 system or app, ensuring clinicians are able to participate in virtual consultations.

HELPDESK

NEW: Schedule 1/1 support

New to CPMS 2.0 or running into issues? We now offer one-to-one support appointments to help you get set up, troubleshoot login or meeting problems, and walk you through the basics of the system.

Book a short session with the CPMS Helpdesk and get personalised guidance so you and your team can start using CPMS 2.0 with confidence.

BOOK 1/1

DOWNLOAD: CPMS 2.0 App now available – Apple and Android stores

Released this summer, the CPMS 2.0 mobile app now available for download in the Android and Apple stores. This will increase the convenience of CPMS 2.0 use and the app is enhanced with several new features including:

advanced search
audit logs
enhanced meeting agendas
improved user experience for assistants and admins.

START: EU login

CPMS 2.0 now uses EU Login for access, replacing the old SAAS accounts. This makes signing in faster, more secure, and easier to manage.

Need help setting up? Watch our short step-by-step video guide.

CONNECT: Invite Experts Across ERNs

With CPMS 2.0, users can now invite experts from other ERNs directly into the platform—making cross-network collaboration smoother than ever.

To put this into practice, Endo-ERN MTG2 and ERN-BOND will hold their first joint CPMS meeting on Tuesday, 18 November at 17:00. If you are a member of MTG2 and did not receive an invitation, please contact the CPMS Helpdesk.

ATTEND: CPMS Recurring Meetings

To ensure a steady opportunity for case discussions, the CPMS recurring meetings are planned and scheduled by the Main Thematic Group (MTG) chairs and the CPMS Helpdesk. These sessions provide a regular forum to present challenging cases, share expertise, and strengthen collaboration within Endo-ERN.

These meeting invitations will appear automatically in CPMS if you have updated your profile with your expertise. If you are not seeing these in your CPMS ensure that you have updated your expertise or contact the CPMS Helpdesk for support.

RESOURCES: Manual & Guides

The Endo-ERN website hosts a full set of manuals and video tutorials covering sign-up, meetings, notifications, and more. It’s your one-stop resource for practical support—easy to access whenever you need it.